Please follow the steps before to resolve the issue.
1. click top right of screen and select GPRS.
2. select configure then configure anyway.
3. select iot0119.com.attz (or create it by pressing the plus in too right).
4. reboot by holding power down on the side.
If the issue still persists please call +1 (360) 839-2729 so Alec and troubleshoot the SIM card.